Shipping and delivery

We offer free standard delivery Australian wide on all orders. We ship via Australia Post. If you are in hurry you can select the Express Shipping option at the checkout for the 3 packs which are sent out as a Gift Pack. Express Shipping is an additional $8 per 3 pack and only valid on 3 packs.

We provide a tracking number with your order and you'll be notified when your order has left us!

We ship from our warehouse daily between 9am and 5pm weekdays (excluding Public holidays).

For Christmas cutoff times we recommend selecting Express Post after Monday 14the December to ensure your delivery arrives before Christmas. We will process the order that same day if received within business hours however we cannot guarantee delivery on time as that is at the discretion of Australia post.

Perfect Drop cannot be held responsible for late deliveries, lost or damaged goods in the transit process. However if this does occur, please contact us and we will do our best to track and trace your parcel. Insurance can be organised through Australia Post.

TERMS & CONDITIONS

If you pay by credit card you may request that your delivery is left on the doorstep. However if you pay by Paypal we cannot deliver to an unattended address and require someone to be present who is over 18 years of age and can provide proof of age. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

We do our best to deliver to most parts of Australia. Perfect Drop Wines uses the Australia Post delivery network. Australia Post provide a free online package tracking service so you will be kept up to date with the progress of your order. Australia post will deliver to your door, or leave a card for collection at your local post office.

Australia Post reserve the right to leave a card even if you request an unattended delivery if:

  • There is someone home but they cannot provide proof of age
  • The delivery driver is concerned that minors are present in the vicinity of your premises
  • There is no clear instruction to leave the delivery in a safe place
  • Please note if you pay by Paypal we cannot deliver to an unattended address and require someone to be present who is over 18 years of age and can provide proof of age

 

REFUNDS

  • Unfortunately items can be damaged during transit, in which case we ask you to contact our office on 0411 653 945 to discuss a replacement. Just make sure you notify us within 48 hours of receiving your order. You can also email hello@perfectdropwines.com.au